Frequently Asked Questions

1. How long does it take to receive my order?

        Preparing and delivery time completely depends on the destination. 

        About tracking:

        Please check your tracking information in [My account] - [My Orders] (Shipped)-[Order Tracking]. 

        Or track on the website of related shipping company with tracking number in the email/message sent by Jaynehoe.

 

        Please kindly note that orders from Global warehouse will be delivered within 9 to 18 days due to the cancallation of some international flight by airlines.  We apologize for any inconvenience caused. Thank you for your patience. 

 

2. Return Policy

Enjoy shopping on ouhoeStore.com with these great return policy features

 

15 Days Return              Free Return                 Authentic Service Guarantee

 

How does Return Policy Work?

Return Policy

 Goods Support Free Return

1. Items with Free Return logo in the details page:

2. Return Conditions：

Return request is available within 15 days after delivery for any reason.

All returns must be in good condition with the original tags, labels, and packing. Cellphones, computers, and Pads must be packed with the original seal, unopened, and does not affect the secondary sales or return will be rejected if it has been opened but without quality issue.

Goods DO NOT Support Free Return

1.Items with Non-returnable Item logo in the details page:

2. Main Categories: Beauty, Leggings, Underwear, Swimwear, Supermarket and etc.

3. Return Conditions：

If items have quality issues, online return submission is available within 15 days after delivery. 

All returns must be in good condition with the original tags, labels, and packing.

Return Methods

KSA&UAE customers: Door-to-Door pickup service and self-return are available.

Other countries' customers: Currently only self-return is available.

 

Return Shipping Cost

KSA&UAE customers: If you choose Door-to-Door pickup service, the return shipping cost will be paid by Jollychic directly, and if you choose self-return, you are required to pay the return shipping cost first and $7 will be refunded to your account as return shipping cost compensation along with the items' price.

Qatar customers: Free Return.

Other countries' customers: $20 will be refunded to your account as return shipping cost compensation along with the items' price. If the return shipping cost is over $20, please contact customer service to refund the difference. Noting that if the return reason was Subjective ( Customer changed his/her Mind) we will refund the items price only, but if the return reason was Objective ( Quality issue, size issue, damaged item) proof is required, full refund will be sent to the customer including the return shipping fees